Privacy Policy

This privacy policy describes how we collect, use, and protect your personal information when you use our online platform for handmade cosmetics. We are committed to protecting your privacy in accordance with applicable data protection laws, including the Digital Personal Data Protection Bill, 2023 of India and, where relevant, the European Union's General Data Protection Regulation (GDPR).

Information We Collect

When you use our service, we may collect personal information you provide directly to us, such as when you create an account, place an order, contact us, or subscribe to communications. This information may include your name, shipping address, billing address, email address, phone number, and payment information.

We also automatically collect certain information when you access and use our site. This may include your IP address, browser type, operating system, referral URLs, pages viewed, time spent on pages, and clickstream data. We may also collect information about your purchase history and preferences.

How We Use Your Information

We use your personal information for various purposes, including:

• To process and fulfill your orders and manage your account.
• To communicate with you about your orders, products, services, and offers.
• To provide customer support and respond to your inquiries.
• To improve our service, website, products, and your overall experience.
• To personalize your experience on our site.
• To send you marketing and promotional communications, where you have opted in to receive them.
• To detect and prevent fraud and other illegal activities.
• To comply with legal obligations and enforce our terms and conditions.

Legal Basis for Processing

We process your personal data based on several legal grounds:

• Necessity for performing a contract with you (e.g., processing your order).
• Your consent (e.g., for sending marketing communications). You can withdraw your consent at any time.
• Necessity for compliance with a legal obligation (e.g., tax laws).
• Our legitimate interests (e.g., improving our services, preventing fraud), provided these interests are not overridden by your data protection rights.

Sharing Your Information

We may share your personal information with third parties under specific circumstances:

• Service Providers: We may share information with vendors and service providers who help us operate our business, such as payment processors, shipping companies, marketing services, and IT providers. These parties are obligated to protect your information.
• Legal Compliance: We may disclose information when required by law, regulation, or legal process, or to respond to lawful requests by public authorities.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
• With Your Consent: We may share information with other third parties when we have your explicit consent to do so.

We do not sell your personal information to third parties.

Data Security

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When your personal data is no longer required, we will securely delete or anonymize it.

Your Rights

Depending on your location and applicable data protection laws, you may have certain rights regarding your personal information, including:

• The right to access the personal data we hold about you.
• The right to request correction of inaccurate or incomplete data.
• The right to request erasure of your personal data under certain conditions.
• The right to object to the processing of your personal data.
• The right to request restriction of processing your personal data under certain conditions.
• The right to data portability (receiving your data in a structured, commonly used, machine-readable format).
• The right to withdraw consent at any time where processing is based on consent.

To exercise these rights, please contact us using the physical address provided below. We may need to verify your identity before fulfilling your request.

Cookies and Similar Technologies

Our site may use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, track user movements, and personalize content. You can control the use of cookies through your browser settings.

Children's Privacy

Our service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child under 18 has provided us with personal information, we will take steps to delete such information.

Contact Us

If you have any questions or concerns about this privacy policy or our data practices, please contact us via physical mail at:

Handmade Cosmetics Online Shop
City Centre
Mumbai, India

Updates to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new policy on this page.

This policy is effective as of 01 June 2024.